General Terms&Conditions

Introduction Terms and Conditions

Definitions: "sightrunningguide.com," "us," "we" or "our" means a company registered in Belgium. Company number: 0835677863 Registered address: 118 Rue de Falisolle 5060 Sambreville

"Platform" means the (mobile) website on which the service is made available owned, controlled, managed, maintained and/or hosted by sightrunningguide.com.

"Tour Provider" "SightRunning Guide" means the professional provider of SightRunning Tours, tour operators, travel insurances, and any other travel or related product or service as from time to time available for Tour Reservation on the Platform.

"Tour Service" means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by sightrunningguide.com in respect of various products and services as from time to time made available by Tour Providers on the Platform.

"Tour Reservation" means the order, purchase, payment, booking or reservation of a SightRunning Tour.

These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the "Platform") and/or by opening an account, completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement). These terms and conditions apply to both tour participants and tour provider wherever it concerns.

These pages, the content and infrastructure of these pages, and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated and provided by SightRunningGuide.com and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below. Each SightRunning Guide acts in a professional manner vis-à-vis SightRunningGuide.com. when making its product and/or service available on or through SightRunningGuide.com. Please note that SightRunning Guides may have, declare applicable and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own terms and conditions for the use, access and consummation of the Tour (which may include certain disclaimers and limitations of liability).

 

Scope and nature of our Service

Through the Platform, we (SightRunningGuide.com and its affiliate (distribution) partners) provide an online platform through which SightRunning Guides can advertise, market, sell, promote and/or offer (as applicable) their products and service for order, purchase, reservation, and through which relevant visitors of the Platform can discover, search, compare, and make an order, reservation, purchase or payment. By using or utilizing the Tour Service (e.g. by making a Tour Reservation), you enter into a direct (legally binding) contractual relationship with the Tour Provider with which you make a reservation or purchase a product or service (as applicable). From the point at which you make your Tour Reservation, we act solely as an intermediary between you and the Tour Provider, transmitting the relevant details of your Tour Reservation to the relevant Tour Provider(s) and sending you a confirmation email for and on behalf of the Tour Provider. SightRunningGuide.com does not (re)sell, rent out, offer any (travel) product or service.

YOU ACKNOWLEDGE THAT SightRunningGuide.com DOES NOT ORGANIZE ANY SUCH RUNNING TOUR AND THAT ALL SUCH SIGHTRUNNING TOURS ARE PROVIDED BY INDEPENDENT THIRD PARTIES WHO ARE NOT EMPLOYED BY SightRunningGuide.com OR ANY OF ITS AFFILIATES.

The Tour Providers that market and promote their Tour on the Platform are given access to our systems and extranet through which they are fully responsible for updating all rates/fees/prices, availability, policies & conditions and other relevant information which is displayed on our Platform. Although we will use reasonable skill and care in performing our Tour Service, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Platform or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Tour Provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates/fees/prices, policies & conditions and availability) displayed on our Platform. Our Platform does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any Tour Provider (or its facilities, venue, vehicles, (main or ancillary) products or services) made available.

Our Tour Service is made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, reservations, tickets, products or services available on our Platform for any commercial or competitive activity or purpose.

 

(Further) correspondence and communication

By completing a Tour Reservation, you agree to receive (i) an email which we send to you after your deposit payment to confirm your reservation, (ii) email which we might send to you related to your tour included but not limited to providing you the contact details of the tour provider; any info related to your tour reservation etc, and (iii) an email which we may send to you promptly after your stay inviting you to complete our client review form, and (iiii) email we might send to you about our services; products etc. 

SightRunningGuide.com disclaims any liability or responsibility for any communication by or with the Trip Provider on or through its platform. You cannot derive any rights from any request to, or communication with the Tour Provider or (any form of) acknowledgement of receipt of any communication or request. SightRunningGuide.com cannot guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed or accepted by the Tour Provider.

In order to duly complete and secure your Tour Reservation, you need to use your correct email address. We are not responsible or liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number.

Any claim or complaint against SightRunningGuide.com or in respect of the Tour Service must be promptly submitted, but in any event within 30 days after the scheduled day of consummation of the product or service (e.g. check out date). Any claim or complaint that is submitted after the 30 days period, may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation.

Due to the continuous update and adjustments of rates and availability, we strongly suggest to make screenshots when making a reservation to support your position (if needed).

 

Indemnity

You agree to indemnify and hold SightRunningGuide.com and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) SightRunningGuide.com's use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers

 

Disclaimer

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the Tour Reservation confirmation email (whether for one event or series of connected events).

However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the Tour Provider as made available on our Platform, (iii) the services rendered or the products offered by the Tour Provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our Platform, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Tour Provider or any of our other business partners (including any of their employees, directors, officers, agents, representatives, subcontractors or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the Platform, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

SightRunningGuide.com is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness and due disclosure of the Tour and makes no representations, warranties or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose. You acknowledge and agree that the relevant Tour Provider is solely responsible and assumes all responsibility and liability in respect of the Tour (including any warranties and representations made by the Tour Provider). SightRunningGuide.com is not a (re)seller of the Trip. Complaints or claims in respect of the Tour (including related to the offered (special/promotion) price, policy or specific requests made by Customers) are to be dealt with by the Tour Provider. SightRunningGuide.com is not responsible for and disclaims any liability in respect of such complaints, claims and (product) liabilities.

Whether or not the Tour Provider has charged you for your Tour, or if we are facilitating the payment of the (Tour) price or fee, you agree and acknowledge that the Tour Provider is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the (Tour) price or fee to the relevant tax authorities. SightRunningGuide.com is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the (Tour) price or fee to the relevant tax authorities. SightRunningGuide.com does not act as the merchant of record for any product or service made available on the Platform.

By uploading photos/images onto our system (for instance in addition to a review) you certify, warrant and agree that you own the copyright to the photos/images and that you agree that SightRunningGuide.com may use the uploaded photos/images on its (mobile) website and app, and in (online/offline) promotional materials and publications and as SightRunningGuide.com at its discretion sees fit. You are granting SightRunningGuide.com a non-exclusive, worldwide, irrevocable, unconditional, perpetual right and license to use, reproduce, display, have reproduced, distribute, sublicense, communicate and make available the photos/images as SightRunningGuide.com at its discretion sees fit. By uploading these photos/images the person uploading the picture(s) accepts full legal and moral responsibility of any and all legal claims that are made by any third parties due to SightRunningGuide.com publishing and using these photos/images. SightRunningGuide.com  does not own or endorse the photos/images that are uploaded. The truthfulness, validity and right to use of all photos/images is assumed by the person who uploaded the photo, and is not the responsibility of SightRunningGuide.com. SightRunningGuide.com disclaims all responsibility and liability for the pictures posted. The person who uploaded the photo warrants that the photos/images shall not contain any viruses, Trojan horses or infected files and shall not contain any pornographic, illegal, obscene, insulting, objectionable or inappropriate material and does not infringe any third party (intellectual property right, copyright or privacy) rights. Any photo/image that does not meet the aforesaid criteria will not be posted and/or can be removed/deleted by SightRunningGuide.com at any time and without prior notice.

 

Cancelation Policy

For any booking via SightRunningGuide.Com, you need to pay a deposit of 20% of your total purchase amount. The remaining amount should be paid directly to the SightRunning Tour Guide on the tour day prior to the tour. 

- The 20% deposit of your purchase might not be refundable if you cancel your booking at any time after your booking is confirmed.
- If the cancelation request is from the Running Guide, we will arrange another similar tour on our best efforts' basis. If no suitable tour is found, you will be refunded the total amount.
- If you don't show up for any reason or miss the tour departure time, you will not be refunded. We strongly recommend you to advise your guide well in advance for any inconvenience.
- In case the tour should be canceled due to natural disaster, you will be refunded 80% of the paid amount, but any natural disasters that are not warned about by the Belgian authorities should not be considered valid for refund.

Payment :

As a platform provider, we charge the tour guide 10% of the total tour purchase amount as commission. Once a participant books your tour via SightRunningGuide.Com, a 20% of deposit on the total purchase amount will be paid by the participant. We will deduct the commission fees from the deposit amount and you will receive 10% of the total amount as deposit. Once you receive the deposit amount, the tour is considered as booked. The remaining amount should be paid to you on the tour day directly by the participant prior to the tour on the tour day. You will receive the contact details of the participants once the booking is confirmed.
 

For SightRunning Tour Guide:


- If you cancel the tour afer the booking is confirmed, you should refund the 10% of the deposit plus a 10 euro service fee. But please remember that if this happens repeatedly, we will might have to close your account at our sole discretion. We highly recommend you to arrange with the participants for any inconvenience.
- If participant cancels the tour for any non-natural disaster reasons, you will keep the 10% deposit. 
- If participant does not show up or missed the agreed departure time, you will keep the 10% deposit, but we are all there for a happy tour, so communicate between you to arrange any inconveniences at your best efforts.

 

Applicable law and jurisdiction

Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of Belgium.

The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy and office translation only and you cannot derive any rights from the translated version. In the event of a dispute about the contents or interpretation of these terms and conditions or inconsistency or discrepancy between the English version and any other language version of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. 

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.

 

Privacy Statement

This Privacy Statement sets out the data processing practices of SightRunningGuide.com for the purposes of the General Data Protection Regulation and related legislation, through the use of the internet and the World Wide Web. Please read and agree to these terms prior to sending us your details in any electronic communications or for any online transaction.

 

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. 

What kind of personal data does SightRunningGuide.com collect?

We can’t book your SightRunning tour without some basic information - including, but not limited to your name, preferred contact details, the names of anybody travelling with you; your payment information, so when you use our services there are certain pieces of information we ask for. In addition to this, we also collect information from your computer, phone, tablet or other device you are using to access our services. This includes the IP address, the browser you use, and your language settings. There are also situations in which we receive information about you from others or automatically collect other information. 

Why does SightRunningGuide.com collect and use your personal data?

The main purpose we ask you for personal details is to help administer your online Tour Reservations and ensure you get the best service possible.  We may also use the details you provide us for the provision of information about services, and for administration, sales and marketing. We might use your personal data to contact you and to inform you of the latest deals and special offers and other products or services which we believe may be of interest to you.

How does SightRunningGuide.com share your data with third parties?

There are different parties integrated into the SightRunningGuide.com services in various ways and for various reasons. The primary purpose is to share your data relevant for your Tour with the Tour Provider to complete your Tour Reservation. There are also other parties which can receive some of your data, which are parties we involve to provide you with the SightRunning Guide services. This includes for example - financial institutions, advertisers, subsidiaries of SightRunningGuide.com and other affiliates, or in some cases, if we are required by applicable law, governmental or other authorities. We do not sell or rent your personal data. 

 

You acknowledge and agree to transfer your personal data to SightRunningGuide.com and that, in order to book your tour, your personal information could be transfered to countries outside Beligum that do not have the same standard of privacy laws as in Belgium.

As a SightRunning Guide, you are not allowed to use any information of participants for any purposes that are not allowed by SightRunningGuide.com and/or by the relevant law in the country that you domicile. You agree to indemnify and hold SightRunningGuide.com and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with any misuse of participants' information.

Given that the internet is a global environment, using the internet to collect and process personal data necessarily involves the transmission of data internationally. Therefore, by browsing this website and communicating electronically with us, you acknowledge and agree to our processing of your personal data in this way.

SightRunningGuide.com respects your right of privacy. If you tell us that you do not wish to have your personal information used in the ways we have specified, we will respect your wishes. You have a right to apply for a copy of the information about you that we hold (for which we may charge a small fee) and to have any inaccuracies corrected by contacting us.

If you do not wish to be contacted for marketing purposes, please e-mail us, but remember that if you do so we will be unable to provide you with information about latest services, products etc.

 

Cookies and Website Traffic Analysis

When users enter SightRunningGuide.com's website their computers will automatically be issued with 'cookies'. Cookies are text files which identify users' computers to SightRunningGuide.com's server. The website then creates "session" cookies to store some of the preferences of users moving around the website, eg retaining a low graphics text-only preference. Cookies in themselves do not identify individual users but identify only the computer used and they are deleted on departure from the website.

Many websites do this to track traffic flows, whenever users visit those websites.

We use third-party cookies including Facebook Pixel which may be used in order to show you more relevant ads from our partners, when you use Facebook Instagram or Messenger.

SightRunningGuide.com's website also uses third-party cookies to measure use of the website including number of visitors, how frequently pages are viewed, and the city and country of origin of users. This helps to determine what is popular and can influence future content and development. For this purpose, SightRunningGuide.com uses statistical analyisis tools to measure and analyse usage of the website. The information collected by SightRunningGuide.com will include IP Address, pages visited, browser type and operating system. The data will not be used to identify any user personally.

Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user eg retaining saved log-in details to allow you quick access on your next visit.

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